Project Transition

Proposal is approved and is transitioned to Project Team (Project Manager, Provisioning Coordinator, Technicians and Trainer). Customer receives and completes Project Kick-Off Questionnaire and Extension List.

During this phase, tentative timeframes and any information that has already been gathered during the proposal phase is reviewed with the project team to begin building the project plan. The Project Kick-Off Questionnaire and Extension List must be returned before the next phase can begin.

Plan and Design

Project Plan is created, tasks are assigned, and design/documentation begins.

During this phase, the Project Manager will build the project plan, assign tasks, and begin creating project documentation. Once the first draft is prepared, the Project Manager will schedule an initial online planning session and request additional information, if needed. During the initial online planning session, design and programming details will be reviewed and a target installation and port date will be discussed and conveyed to the project team. Additional online planning sessions may be scheduled if needed. The Provisioning Coordinator will also begin the porting process during this phase, which includes but is not limited to gathering recent bill copies, and CSRs, creating a porting spreadsheet, and submitting port request(s) once a target port date has been scheduled. When project documentation is complete, it will be sent over for final review by the customer.

Program and Test

Project documentation is reviewed with technicians and programming begins.

During this phase, the Project Manager will review the project documentation with the assigned technician. The technician will program and test per the project documentation and proposal specifications.

Implementation

Hardware is delivered and installed, services are ported, tests are run, and training is completed.

During this phase, all hardware will be delivered and installed, either prior to or on the installation/port date (varies by project). Services will port over at a pre-scheduled port time, test calls will be made and the new solution will be live. Additional testing will take place at this time, if needed, based on the specific project. End-user and system administration online training sessions will be scheduled and delivered during this phase and may take place prior to the installation/port date. Companion documents and resources will be provided in addition to online training sessions.

Ongoing Support

Technical support is provided by ServiceMark Telecom via our main support number 816-478-2000 or via email at support@servicemark.net

ServiceMark will provide support to the customer designated System Administrator. We ask that end users work with their designated system administrator first for all basic support issues before contacting ServiceMark.

We Serve Businesses in the Greater Kansas City Area and Nationwide

ServiceMark Communications serves businesses located in the Kansas City Metro and surrounding areas, as well as businesses nationwide.

If your business is in need of a new business telephone system, upgrade, or support assistance, please contact us today! . Please call us at 816-478-2000 and press 2, or contact us us for a free, no obligation consultation.

Our Local Service Area for on-site installs includes: