Sound Masking

Reduce Unwanted Sounds and Distractions in Your Office Space

What is Sound Masking?

Sound masking is a technique that uses strategically placed, low-level background noise to reduce the intelligibility of speech and other sounds, improving privacy and reducing distractions in a space. It’s not the same as noise cancelling technology. While both sound masking and noise cancellation aim to reduce unwanted sounds, they do so in different ways. Noise cancellation actively cancels out specific sounds, while sound masking covers them up with a different sound.

How it works

Sound masking systems introduce a constant, non-distracting background sound, like a soft “whoosh” or a gentle hum, that covers up or masks unwanted sounds, particularly human speech.

Why it’s used

Privacy: It makes it harder for people to overhear conversations, protecting confidential information and promoting a sense of privacy.

Reduced Distractions: By masking background noise, sound masking can help improve focus and productivity in open offices and other spaces where distractions are common.

Improved Acoustics: It can help create a more balanced and comfortable acoustic environment, making a space feel less noisy and more pleasant.

ServiceMark Designs and Installs Sound Masking Solutions for Businesses

Although our primary focus with sound masking solutions is typically focused on call centers and open floor plan workspaces, we also offer sound masking solutions for other types of businesses who are looking to reduce unwanted sounds in the workplace.

Sound Masking Can Benefit Call Centers in Several Ways:

Reducing noise distractions: Call centers are often located in open floor plans, which can create a noisy environment with multiple conversations happening at the same time. Sound masking can reduce the impact of these noises by adding a low-level ambient sound that blends with the background noise and makes it less noticeable. This can help agents focus better on their calls and reduce distractions that can affect their performance.
Increasing speech privacy:
Call centers deal with sensitive information, and it’s important to protect the privacy of customers and agents alike. Sound masking can help by reducing the intelligibility of conversations and making it harder for an unintended audience to hear what’s being said. This can improve the overall confidentiality of calls and help agents feel more secure in their work environment.
Improving acoustic comfort:
The constant drone of multiple conversations in a call center can create an uncomfortable environment for agents, leading to stress and fatigue. Sound masking can help by adding a pleasant, low-level sound that can create a more comfortable environment and reduce the negative impact of ambient noise.
Increasing productivity:
By reducing distractions and improving acoustic comfort, sound masking can help agents focus on their work and be more productive. This can lead to faster call handling times, better customer service, and higher job satisfaction.

ServiceMark Recommends Lencore’s State of the Art Sound Masking Equipment

Model AG47

Lencore’s Silver AG47 model is ideally suited for small to medium-sized businesses with open office layouts, shared workspaces, or areas where speech privacy and noise control are crucial. It offers control flexibility, competitive pricing, and easy installation out-of-the-box. Its scalability ensures that businesses are future-proofed against evolving acoustic challenges.

Four independent channels for tailored volume and contour adjustment per channel
Green Sound™ with a pre-configured curve and contour for optimal sound quality
Handheld remote for convenient adjustments
Expansive coverage of up to 6000 square feet. per unit
Option to add music and paging

Lencor Silver Model G823525 Sound Masking

Model G623525

Lencore’s single, 2 RU rack mounted solution for small facilities replaces the bulky headend equipment previously associated with sound masking systems and incorporates four (4) channels that can be controlled with a remote control or wall plate (added cost). This system is out-of-the-box ready to be installed, powered up and connected to a variety of speaker types using standard category cable.

Multiple, random sound masking sources that produce a high quality, exceptionally comfortable sound to create speech privacy
A single device for operation and maintenance
4 independent channels (for a total of 32 speakers)
Remote control for volume and contour adjustments
Optional wall plate controller available
Works with any Lencore networked speaker
Expandable to the i.Net Enterprise solution

To discuss your network cabling project or Smart Hands in more detail, please contact us or call us at 816-478-2000 for a FREE Consultation!

Client Testimonials

      EXCELLENT  
   Based on 22 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Tim Porter 
 
 
 
 Trustindex verifies that the original source of the review is Google. This team really knows their business. If you are looking for a solution that is designed specifically for your business, this is it. Bruce and his team handle everything from small businesses like mine, to multi-location setup. You will not find anyone more down-to-earth than here! Update 11/2023: Bruce and his team helped me as we outgrew a traditional phone system. He helped us to convert to NEC's Univerge Blue VoIP system. This system can do as little or as much as you want it to. It is perfect for a team who has different skill levels. This system allows you to work from anywhere you have internet access or just use a desk phone like we did 30 years ago. The Install was on time, as-scheduled, the training was thorough with recordings of our training, and follow up on the phone with my questions afterwards was easy. No attitude of "I told you" kind of tone, but a pleasant helpful manner to help me through my needs. I couldn't be happier!
  
 
      Posted on Google  
   
   D Edwards 
 
 
 
 Trustindex verifies that the original source of the review is Google. Our business still had Southwestern Bell & AT&T phone wiring from the 1980's and 1990's with our handsets at least 20 years old-way past time for an upgrade. We contacted ServiceMark to get "new phones" and from that first phone call the end of June, all new cabling in our building installed the end of August then going live on the new system the second week of September, it has been nothing but professionalism, everyone has been extremely friendly, attentive to detail and communication to make this overwhelming (to us anyway) transition very easy and a pleasurable experience. We would highly recommend ServiceMark for your business communication needs. Oh and if you would have an issue like we had one at 6am the other morning when the businessowner got to the store and it appeared that there was an outage, placed a service call and the issue was answered and fixed within 15 minutes!!! You just can't beat that!  Auto Color
  
 
      Posted on Google  
   
   Austin H. 
 
 
 
 Trustindex verifies that the original source of the review is Google. I am an on-site IT technician that is contracted to a school district. The school district was in need of a new phone system and decided to partner with ServiceMark. I have to say, they made the whole project super easy! They were amazing when it came to preparing for the project. The communication and collaboration was amazing! Top notch customer service all around. Everyone is very friendly and professional. I'd like to thank Marty, Patrick, Dave, Shelby, Jenny, Ryan and  Bruce. I look forward to continue working with everyone.
  
 
      Posted on Google  
   
   Emily Brockhaus 
 
 
 
 Trustindex verifies that the original source of the review is Google. Bruce, Shelby, Jenny and Marty have all been monumental in making our transition to a new phone system EASY and PAINLESS. This was a huge undertaking, but with their help and expertise we were able to roll out this project very smoothly.
  
 
      Posted on Google  
   
   Fawaz S 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great company with outstanding customer service. They have been managing our phones (150+ lines ) for a few years and just completed a project to move us to a cloud solution. On time, On budget (to the dime!), No surprises! Looking forward to continuing our long term partnership with them.
  
 
      Posted on Google  
   
   Mister Giggledrops 
 
 
 
 Trustindex verifies that the original source of the review is Google. Good group of people
  
 
      Posted on Google  
   
   Antony Ritho 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great
  
 
      Posted on Google  
   
   Andrew Morgan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Top notch! 10 stars
  
 
      Posted on Google  
   
   Laura Nennig 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent training and customer service. We've used Service Mark at our business for over 15 years and they've only continued to improve their technology, and features. I love that Jenny creates videos for training for us to review if there are features we need a refresher for or new staff to train on their phone system. They have a technician on call 24 hours a day and helped us when we upgraded a few months ago. We were never without our phones and someone can out on Saturday to help us use a new feature we didn't understand. I could not recommend hem enough!