ServiceMark…We’re Extremely Skilled, Knowledgable and Laser Focused on Our Customers

-nowExperts in Cloud-Based Communication Solutions & On-Premise Phone Systems

At ServiceMark, we are not advocates of technology for technology’s sake; we embrace technology that can be deployed in a meaningful way for our customers.

ServiceMark designs reliable and cost-effective phone system solutions that support communications for small, single-location companies as well as large, multi-location enterprises. From cloud-based communication solutions to traditional on-premise phone systems, we’ve got every business’ needs covered.

 

ServiceMark’s Story, and the People Behind Your Project

ServiceMark Communications, a local Kansas City based company headquartered in Lee’s Summit Missouri, was founded in 1995 by local entrepreneur and philanthropist Larry Stewart, telecommunications veteran Bruce Gibbs, and technical guru Marty Granaman. Larry, Bruce, and Marty nurtured a culture within ServiceMark of always putting the customer first, providing a great place to work and giving back to the Kansas City community.

For over 30 years, ServiceMark Communications has built a culture that has resulted in building strong relationships that have stood the test of time with customers, manufacturers, service providers, and the retention of great employees that have been employed with ServiceMark for a long time.  And while ServiceMark deploys prominent VoIP cloud phone and communications solutions such as Intermedia Unite, Zoom Phone, and Zoom Omni Channel Contact Center, our customers call the ServiceMark team for support and never have to call a toll-free number of a big call center!  ServiceMark has been recognized nationwide by NEC, Intermedia, and Zoom for our best practices related to project management, design, implementation, training, and support.

 

ServiceMark’s Core Business

At ServiceMark, we are not advocates of technology for technology’s sake; we embrace the technology that is the best fit, that can be deployed in a meaningful way for our customers. In the early 2000’s, ServiceMark began adapting to its customers’ future needs when it became evident that telecommunications and IT were converging, first by recruiting additional employees with extensive IT backgrounds and then cross training the entire technical staff beyond the NEC brand of hardware based “on-premise” telephone systems to include VoIP cloud solutions, unified communications and data networks.

ServiceMark has since grown its core competency beyond basic telephony to design reliable and cost-effective data networks that support voice and data for small, single-location companies as well as large, multi-location enterprises.  Examples of deployed solutions range from NEC’s hardware-based “on-premise” phone systems to Intermedia’s next-generation cloud solution UNITE.  Our experience and qualifications with NEC and Intermedia, and our strong partnership can be substantiated by recognitions in many ways including the following:

• 2014: International NEC Sales, Marketing and Leadership Award (North and South America) in Community Service, Marketing Innovation and Effectiveness, and Increase in NEC Market Share

• 2019: first recipient of the NEC Global Awards for Customer Care

• 2020: Through the partnership formed between NEC and Intermedia, ServiceMark was recognized as installing the first NEC/Intermedia VoIP Cloud Solution known today as Intermedia UNITE.
• 2021 to present day: Bruce Gibbs, president of ServiceMark Telecom is on the 9-member board of directors of the Intermedia/NEC Partner Group.

ServiceMark also has a strong partnership with Zoom.  ServiceMark got out of the starting gates quickly, deploying Zoom Phone and Zoom Omni Channel Contact Center.  ServiceMark started its journey with Zoom in September 2021 with one of our biggest customers that has 60 locations nationwide.  ServiceMark applied the same business processes we had refined for over 25 years of planning and implementing well to deploying Zoom Phone, which is the ServiceMark difference.  The install went so well that Zoom sales associates started contacting SeviceMark to help with designing and implementing Zoom Phone for their customers, including tackling large projects of 1400 users, 400 users, 900 users, 600 users, and 1800 users right out of the starting gates.  We deploy Zoom Phone for medium-sized business as well as large enterprises.

 

ServiceMark’s Staff: The People Behind Your Project

 

Leadership

 

Bruce Gibbs, Co-founder and President

Bruce co-founded ServiceMark in 1995 alongside Larry and Marty; a lifetime resident of the Kansas City community, he has worked in the Kansas City telecommunications industry since 1981.

 

Planning

 

Shelby Doumitt, Director of Operations and Oversees Project Management

A native resident of the Kansas City area, Shelby attended the University of Central Missouri before transferring and graduating from the University of North Texas. She is a gifted administrator who has been employed with ServiceMark for over 15 years.

Shelby or members of her team will be responsible for “blueprinting” the implementation of your communications solution, from documenting the installation and programming details to scripting automated attendant and voicemail prompts. This level of detailed planning enables ServiceMark’s technical team to deploy the system according to your expectations and serves as the basis for end-user training guides and system administrator documentation.

 

Installation

 

Marty Granaman, Co-founder and Vice President of Technical Services

Marty has worked in the telecommunications industry since 1986 and is the technical arm that launched ServiceMark in 1995. Marty will be responsible for managing the technicians who program and test your communications solution throughout the installation process.

 

Patrick Stone, Network Administrator, CTI Specialist and Certified NEC Technician

Pat joined the ServiceMark team in 2007 as a network administrator but also maintains current telephone system certifications. Patrick grew up in Jefferson City, Missouri and earned his master’s degree in mechanical engineering from the University of Missouri.

 

Dave Johnson, Certified Senior NEC Technician

Dave Johnson has been a technician with ServiceMark Telecom for more than 26 years. He brings a variety of knowledge and experience to the technical team and shines in the area of customer service.

 

Ryan Maxwell, Sales Engineer and Certified NEC Technician

Ryan Maxwell joined ServiceMark Telecom in 2004. He is a lifetime resident of the Kansas City community and has been active in the Information Technology industry since 1999.  Ryan became a stockholder of the company in 2013.  Ryan will play a role in the design of your communications solution, and will collaborate with your IT Vendor to oversee the installation or necessary modifications to your data network infrastructure.

 

Training and Support

 

Jenny Schroeder, Project Manager, Trainer & Carrier Services Provisioning Coordination

Jenny studied Film and Performing Arts in Los Angeles, California. In 2014 she rejoined her roots in the heart of Kansas City where she grew up, joining the ServiceMark Telecom team in 2015.

Jenny’s aptitude and interest in technology, combined with her acting experience and natural bubbly personality, make her a natural choice for providing our customers with highly tailored training and documentation for end users and system administrators.

 

Rebecca Tittle, Accounting and Operations Support

Rebecca Tittle is another life-long Kansas City area resident. She joined ServiceMark Telecom in 2013 and quickly became an invaluable asset, not only as operations support that includes accounting and bookkeeping but also as an incredible customer service person. Many customers refer to Rebecca as their “best friend!”

 

Janet Gibbs, Customer Care

Janet Gibbs received her master’s degree in education from Webster University and earned her educational specialist in administration from William Woods University. After 26 years serving in public education and administration, Janet joined the ServiceMark team in 2020.  Janet, along with her husband Bruce, have had an ownership interest in ServiceMark since 1995.

 

Structured cabling

If data wiring is required for the project, the following people will be a part of your project:

 

Brian Gwin, Structured Cabling Manager

Brian has been in the cabling installation industry since starting in 1994 as an installer; he now oversees the installation department. He ensures that your project follows the practices outlined by current cabling installation standards.

 

Tom Campbell, Structured Cabling Operations Manager, RCDD

Tom has over 25 years in the industry and is responsible for the successful completion of all projects, from project scheduling and coordination and materials procurement to the supervision of the installation. Additionally, Tom has recently been awarded the status as a BICSI Registered Communications Distribution Designer (RCDD), which is the highest achievement in the structed cabling industry.

 

 

Why ServiceMark is a Superior Choice Over Other Communication Solution Providers

 

At ServiceMark, we are not advocates of technology for technology’s sake; we embrace technology that can be deployed in a meaningful way for our customers.

Since 2020, the on-premises phone systems became a thing of the past, and we now focus our efforts on Cloud-based VoIP phone and communications solutions such as Intermedia Unite, Zoom phone and Zoom Omni Channel Contact center. We still support all of our NEC on-premises phone system customers even though NEC is no longer selling new systems. When Covid hit in 2020, the world was changed, and businesses need the flexibility to work from anywhere and communication with customer with more forms of communication like SMS text messaging. On-premises phone systems don’t offer these features that our customer was demanding and we pivoted quickly to cloud based phone system and never looked back. Cloud-based phone systems have so many features that can benefit our customers with internal communication and communication with their customers. We work with our customers to show them all the ways we can help them take advantage of these new exciting features to grow their business and streamline internal work flow.

Business phone system design, implementation, and support is our core business, but we also help our customers investigate internet and SDWAN solutions with many different great providers to find the best fit for their company and to ensure our phone systems have a great network to ride across. Having a great network is such an important part of a successful project and we help our customers by providing many options and prices from multiple provides so they don’t need to deal with the carriers individually. Once a provider is selected, Servicemark will manage that portion of the project as well to make sure the installation is installed in a timely manner to coincide with the phone system project.

 

Please fill out a Request for a Free Consultation or give us a call at 816-478-2000 and we will be happy to help.

 

We Serve Businesses in the Greater Kansas City Area and Nationwide

ServiceMark Communications serves businesses located in the Kansas City Metro and surrounding areas, as well as businesses nationwide.

If your business is in need of a new business telephone system, upgrade, or support assistance, please contact us today! . Please call us at 816-478-2000 and press 2, or contact us us for a free, no obligation consultation.

Our Local Service Area for on-site installs includes:

 

Missouri:
Belton	Grandview	Liberty	Pleasant Valley
Blue Springs	Harrisonville	Lone Jack	Raymore
Buckner	Independence	Oak Grove	Raytown
Excelsior Springs	Kansas City, MO	Odessa	Riverside
Gladstone	Kearney	Platte City	Smithville
Grain Valley	Lee’s Summit	Pleasant Hill	Sugar Creek

 

Kansas:
Basehor	Lansing	Louisburg	Overland Park
Bonner Springs	Lawrence	Merriam	Paola
Desoto	Leavenworth	Mission	Roeland Park
Fairway	Leawood	Olathe	Shawnee
Kansas City, KS	Lenexa	Ottawa	Spring Hill