NEC Unified Communications (UC) Suite – How to Transfer a Call

Using the NEC Unified Communications (UC) Suite that is integrated with the NEC Univerge SV9100 Telephone Communications Solution

There are three ways to transfer a call within the Unified Communications program

Transfer a call straight to a co-worker

1. Right click on the coworker you want to transfer the call to
2. Choose Transfer and Immediate.
3. The call is now released and ringing your co-workers telephone.

Transfer and supervised – announce the caller or provide specific details regarding the call

1. Choose Transfer and Supervised. Once the coworker joins you can tell them who is on the phone and press complete when they are ready to receive the call.
2. Please note: When selected Transfer-Supervised the caller is on hold and cannot hear any conversations. They are connected when you press complete.
3. If your co-worker does not want to speak with them, simply click disconnect to retrieve the call.

Transfer call directly to voicemail

1. If your coworker is on the Phone and you want to transfer the call directly to their voice mail. Right click on coworkers name and select voice mail.
2. The call disappears almost immediately as the caller is directed straight to your coworkers voice mail and will not ring their phone.

Watch the video demo below for more instruction: