ZOOM Cloud-Based Communications Solutions

Insightful How-To Videos

Welcome to the ServiceMark Communications Zoom cloud-based communications solutions how-to video resources library. Explore this curated collection of on-demand video how-to’s for learning, troubleshooting, and getting the most out of your Zoom cloud-based communications solutions. Whether you’re just getting started or looking to unlock advanced features, these step-by-step video guides are designed to help users of all skill levels work smarter, collaborate better, and stay connected.

Zoom Phone Basics

Say Hello to Zoom Phone

Seamless collaboration across phone, team chat & meetings, convenient integrations with the tools you already use, work just flows. Reliable calling. Connected collaboration.

Test Your Audio Settings

Don’t let bad audio quality ruin your conversations. In this video tutorial, you’ll learn how to adjust your audio settings for both your microphone and speakers.

Zoom Phone from the Desktop App

The two primary ways to access Zoom Phone are from the desktop application or the mobile app. In this video, we explore the Zoom Phone user interface in the desktop application.

In-Call Options in the Desktop App

As calls start to come in, Zoom Phone puts dynamic features right at your fingertips. In this video, you will see the in-call features in action within the Zoom desktop application.

Call Handling

You decide how to handle your incoming calls during and outside of business hours; even on holidays! Learn more about how to configure your call handling settings.

Zoom Mobile Appplication

Learn how to download, update, and get around the Zoom mobile app. With a brief look at navigation options & getting the most out of Zoom on a mobile device.

Zoom Power Pack Analytics & Reports

Learn how to boost your team’s performance using Power Pack’s analytics and reporting. Discover how to improve your team with compliance information and call metrics provided in these reports.

Zoom Workplace Productivity Suite

Zoom Workplace Overview (Playlist)

Zoom Workplace is the glue that enhances your full communications experience. Equipping you with powerful collaboration features at no additional cost.

Zoom Productivity Solutions (Playlist)

Zoom Whiteboard lets you collaborate whenever and wherever you want. Advanced whiteboarding tools allow users to expand and clarify their ideas.

Zoom Productivity Essentials (Playlist)

Zoom Docs is an AI-first workspace integrated into Zoom’s platform, designed to help teams create, manage, and share documents more efficiently.

Zoom Team Chat

Zoom Team Chat (Playlist)

Tailor Zoom Team Chat’s settings to suit your individual needs so that you can spend more time collaborating and getting things done!

AI Companion

Zoom AI Companion (Playlist)

Get more done with AI Companion, helping you prioritize what matters most and providing suggestions to help you stay on top of your work. See what it can do for you!

Zoom Online Fax: Fast & Secure Document Sending

Zoom Online Fax

With Online Fax for Zoom Phone, your business can send and receive faxes using the same Zoom Phone number you already use for calls and SMS—all within Zoom Workplace.

Zoom Meetings

Basic In-Meeting Navigation

Learn basic features, including invitation details, mute/unmute audio, start/stop video, adjust view, manage participants, chat, share screen, and more.

Zoom Meetings (Playlist)

Watch and learn how you and your team can get more out of your Zoom Meeting experience! Learn basic features.

Zoom Meetings Innovations

AI-powered communications that work together effortlessly on Zoom Workplace. Collaboration before, during, and after meetings.

Zoom Virtual Agent

Zoom Virtual Agent (Playlist)

Overview the Zoom Virtual Agent admin portal in this guided walk-through of some of the key components of a Zoom Virtual Agent chatbot.

Zoom Whiteboards

Zoom Whiteboards (Playlist)

Learn how to navigate and use Zoom Whiteboard tools to create and ideate. Learn how to share, co-edit, and present your whiteboard during or outside of a meeting.

Zoom Revenue Accelerator

Zoom Revenue Accelerator (Playlist)

Learn how you can extend the power of Zoom with Revenue Accelerator by leveraging conversational insights to grow revenue, align teams, and improve the customer experience.

Client Testimonials

      EXCELLENT  
   Based on 22 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Tim Porter 
 
 
 
 Trustindex verifies that the original source of the review is Google. This team really knows their business. If you are looking for a solution that is designed specifically for your business, this is it. Bruce and his team handle everything from small businesses like mine, to multi-location setup. You will not find anyone more down-to-earth than here! Update 11/2023: Bruce and his team helped me as we outgrew a traditional phone system. He helped us to convert to NEC's Univerge Blue VoIP system. This system can do as little or as much as you want it to. It is perfect for a team who has different skill levels. This system allows you to work from anywhere you have internet access or just use a desk phone like we did 30 years ago. The Install was on time, as-scheduled, the training was thorough with recordings of our training, and follow up on the phone with my questions afterwards was easy. No attitude of "I told you" kind of tone, but a pleasant helpful manner to help me through my needs. I couldn't be happier!
  
 
      Posted on Google  
   
   D Edwards 
 
 
 
 Trustindex verifies that the original source of the review is Google. Our business still had Southwestern Bell & AT&T phone wiring from the 1980's and 1990's with our handsets at least 20 years old-way past time for an upgrade. We contacted ServiceMark to get "new phones" and from that first phone call the end of June, all new cabling in our building installed the end of August then going live on the new system the second week of September, it has been nothing but professionalism, everyone has been extremely friendly, attentive to detail and communication to make this overwhelming (to us anyway) transition very easy and a pleasurable experience. We would highly recommend ServiceMark for your business communication needs. Oh and if you would have an issue like we had one at 6am the other morning when the businessowner got to the store and it appeared that there was an outage, placed a service call and the issue was answered and fixed within 15 minutes!!! You just can't beat that!  Auto Color
  
 
      Posted on Google  
   
   Austin H. 
 
 
 
 Trustindex verifies that the original source of the review is Google. I am an on-site IT technician that is contracted to a school district. The school district was in need of a new phone system and decided to partner with ServiceMark. I have to say, they made the whole project super easy! They were amazing when it came to preparing for the project. The communication and collaboration was amazing! Top notch customer service all around. Everyone is very friendly and professional. I'd like to thank Marty, Patrick, Dave, Shelby, Jenny, Ryan and  Bruce. I look forward to continue working with everyone.
  
 
      Posted on Google  
   
   Emily Brockhaus 
 
 
 
 Trustindex verifies that the original source of the review is Google. Bruce, Shelby, Jenny and Marty have all been monumental in making our transition to a new phone system EASY and PAINLESS. This was a huge undertaking, but with their help and expertise we were able to roll out this project very smoothly.
  
 
      Posted on Google  
   
   Fawaz S 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great company with outstanding customer service. They have been managing our phones (150+ lines ) for a few years and just completed a project to move us to a cloud solution. On time, On budget (to the dime!), No surprises! Looking forward to continuing our long term partnership with them.
  
 
      Posted on Google  
   
   Mister Giggledrops 
 
 
 
 Trustindex verifies that the original source of the review is Google. Good group of people
  
 
      Posted on Google  
   
   Antony Ritho 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great
  
 
      Posted on Google  
   
   Andrew Morgan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Top notch! 10 stars
  
 
      Posted on Google  
   
   Laura Nennig 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent training and customer service. We've used Service Mark at our business for over 15 years and they've only continued to improve their technology, and features. I love that Jenny creates videos for training for us to review if there are features we need a refresher for or new staff to train on their phone system. They have a technician on call 24 hours a day and helped us when we upgraded a few months ago. We were never without our phones and someone can out on Saturday to help us use a new feature we didn't understand. I could not recommend hem enough!