Zoom’s cloud-based VoIP Phone system is a feature-rich solution for businesses of all sizes.
ServiceMark Telecom is the Midwest’s Premiere Certified Partner for helping businesses implement the Zoom Video Communications, Inc. platform seamlessly into their daily operations.

Zoom’s Cloud-based Phone System Features

• Zoom Mobile and Desktop App: Communicating has never been more cutting edge, convenient and well designed. Zoom has designed a single, unified platform for phone calls, meetings, and team chats. The platform works on Windows, Apple MacOS, Apple iOS and Google Android devices.

• Voicemail: Voicemail notifications and transcription make it super easy for users to manage their voicemail messages from any device.

• Call Delegation: Improve incoming call efficiencies, assign administrative assistants’ privileges to make and/or receive calls on behalf of executives.

• Whisper: Allows a user to speak privately to the person they are silently monitoring.

• Presence: See when a contact is available before calling or transferring a call to them.

• Desk Phone Support: ServiceMark supports Poly and Yealink business phones with Zoom VoIP Cloud Business Phone Services. Zoom also offers its own line desktop phone hardware.

• Call Recording: On-demand, full time recording, transcription and playback options give users the ability to easily archive and retrieve phone conversations.

• Call Hold: Easily place and retrieve calls on-hold from Zoom apps and supported desk phones.

• Barge: A supervisor who is monitoring can enter the call, and the 3 parties can continue the conversation, uninterrupted.

• Shared Line: A delegate can place a call on hold for a manager to visually recognize, select and retrieve.

• Call Transfer: Easily route calls to the right person anytime, from anywhere, with supervised and blind transfer capabilities.

• Salesforce Integration: For businesses using native Salesforce.com integration improves productivity with click-to-dial, screen pops, and automated call activity logging.

• Elevate to Zoom Meeting: Seamlessly turn phone calls into virtual meetings without requiring participants to manually join using a separate meeting invite.

• Takeover: A supervisor who is monitoring an enter the call and take over the conversation.

• Shared Line Groups: Provide member endpoints with access to the group’s direct phone numbers and voicemail.

• Call Forwarding: Redirect calls to internal users and external phone numbers using Zoom’s personal call handling rules.

• Call Blocking: Users can manage personal call blacklists and automatically block unwanted calls.

• Listen Monitoring: Allows users to silently monitor a call, such as an assistant taking notes for an executive.

• Call Park: Place a call-in park and retrieve it from another Zoom Phone endpoint.

• Business Application Integration: Zoom natively integrates with a variety of business applications to further enhance employee and customer communications.

Zoom Phone with AI Companion Overview

AI Companion Overview

Zoom Contact Center Overview

Please fill out a Request for a Free Consultation or give us a call at 816-478-2000 and we will be happy to help.

We Serve Businesses in the Greater Kansas City Area and Nationwide

ServiceMark Communications serves businesses located in the Kansas City Metro and surrounding areas, as well as businesses nationwide.

If your business is in need of a new business telephone system, upgrade, or support assistance, please contact us today! . Please call us at 816-478-2000 and press 2, or contact us us for a free, no obligation consultation.

Our Local Service Area for on-site installs includes: