NEC Unified Communications
Easily See All of Your Co-workers and Their AvailabilityUnified Communications
NEC Unified Communications (UC)
As of 2014, NEC made Unified Communications affordable for business of all sizes!
Prior to UC, our answer to everything was “I have a button for that”. With UC, the telephone system solution usually involves a desk phone with fewer buttons complimented by the UC desktop application. This application works like a smart phone which provides an improved end-user experience and increases efficiency and collaboration between employees.
Prior to UC… |
With UC… |
| We had speed dial lists. Callers could be automatically dialed by pressing a speed dial bin number or by accessing a dial by name directory which was a bit cumbersome from a plastic desk phone. | Simply click and dial out of contacts |
| We had speed dial buttons for frequently dialed phone numbers. There were a limited number of buttons on the phone and they were not quick and easy to program. | Frequently called people/numbers can be copied from contacts to a UC Speed Dial tab on your desktop computer (similar to favorites on a smart phone). |
| We manually dialed lots of numbers | Easily hi-light dial any phone number on your computer screen. |
| We scrolled through Last Numbers Dialed or Incoming Caller ID one at a time on a desk phone display. | UC includes a Call Log of Inbound and Outbound calls are easily viewed and dialed from your computer |
| We had keys programmed for co-workers to make it easy to press one button to call them, and the light on the key would indicate that they are on their phone. For larger customers users couldn’t see all co-workers because we ran out of buttons. (We called them DSS/BLF keys) | We have Virtual Cubicles for all co-workers on your desktop computer which provide so much more such as: • Picture of co-worker • Name/ext. number of co-worker • Light to indicate if they are busy • Presence status such as… o In the Office o Out to Lunch o In a Meeting o In Virtual Office o Out of Office |
| Intercom (calling another co-worker’s phone) | Intercom plus Instant Message (IM) which provides effective collaboration between employees working both in and out of the office |
| Transfer to Cell Phone | Mobile Extension extends office phone functionality to cell phones, and UC allows mobile employees to work in their Virtual Office so they don’t appear to be displaced from the office environment. |
| We had a message waiting light that flashed on a desk phone to notify user that they had new voice mail messages. User’s accessed messages and features from a phone which was cumbersome especially when checking for messages while out of the office. | Voice mail messages appear as emails. . Users can easily see the name and telephone number in the email subject line and click on an audio attachment to listen to a voice mail message from a computer or smart phone. |
ServiceMark Telecom appreciates your interest in NEC’s Unified Communication Suite.
With the UC Suite launched you can easily see all your co-workers, their status, and who is available. You can see who has the application open. If your co-workers are in color, the application is open. If they are in black and white, the application is closed. If they are in color, you can click the talk bubble to initiate a chat.
You can also see at a glance who is in the office, out of the office, in a meeting, or on vacation. If their phone is black, they are idle and not on the phone. If the phone is green, they are on the phone. If the phone has become an arrow, their calls are forwarded, and if they have a red circle with a slash through it, they are in Do Not Disturb.
When a call comes in, you have the option to answer, or send the call to voicemail. Once you answer, you now have all the call handling options such as hold, transfer, or ending a call. To transfer a call, you simply click your co-workers phone icon and select their extension, voicemail or an alternate phone number.
Conference calling is just a click of a few buttons. By clicking more options, you can click add call, add the party you want to conference call, and when they are ready, click the join button to connect all the parties.
Call History can be viewed, and you can return calls with the click of a button. You can sort it by date, phone number, or direction of call. You even can export it as a csv file.
If you are a call center, agents can log in and out of queues with the click of a button. They will even be able to monitor other agents. And they can monitor all their queues.
Thank you for watching. Please feel free to click here to connect to a series of short how-to instructional videos for NEC Unified Communications. For more information, please contact us at 816-478-2000 and press 2 or email us at support@servicemark.net to learn more!
For businesses that handle large volumes of phone calls, SL2100 organizes their incoming communications with a revolutionary, Automated Call Distribution system or ACD. The ACD quickly distributes incoming calls to the proper department or team member. SL2100 prevents instances of missed phone calls by providing on-hold music with the option of adding timed, pre-recorded marketing/informational messages. Team members also have the option of recording individual greetings, out of office and call back messages for their callers. SL2100 is additionally equipped with a Contact Center application. This feature gives designated supervisors the ability to monitor real-time communications and provide team member activity analytics and reports as needed to ensure quality assurance.
Servicemark Provides Dependable Business Phone System Service You Can Trust
Included with the SL2100 Smart Communications System is NEC’s InGuard app which safeguards businesses against fraudulent, predatory calls. InGuard monitors all calls 24/7 to thwart would-be identity thieves and other possible security risks. If a potential threat is identified, the SL2100 InGuard app will notify the proper personnel via email.
Another safety feature that the SL2100 provides is “in-house emergency location” of any person who dials 911 for help. In the event of an emergency, this allows first responders to pinpoint the exact location of the individual in need.
ServiceMark Telecom, based in the Kansas City area, has been a leader in business telephone communications for over 25 years. As an NEC Lighthouse Certified Distributor, we are experts in the installation and deployment of the SL2100 Smart Communications System for small business. Our technical support teams detailed approach to every phone system installation ensures communications will be rock solid, and scalable, the SL2100 phone system can be expanded upon to support business growth. SericeMark Telecom’s customer service is also always available to provide replacement hardware, software upgrades, maintenance, training and consulting.
With all the cutting-edge features and functionality that ServiceMark and NEC phone systems offer, why would small businesses rely on anything else?
For more information about the SL2100 Smart Communications System and free phone system consultation, Contact ServiceMark Telecom today.