Cloud (Hosted) Voice Over IP Phone System Solution Explained

What Configuration of VoIP is Most Cost Effective the Best Fit for Your Business?

Cloud (Hosted) Voice Over IP Phone System Solution Explained

In this first podcast Bruce Gibbs, President of ServiceMark, will expand on the details of the Cloud (Hosted) Voice Over IP Phone System Solution.

Traditional landlines utilizing copper cabling are quickly becoming a thing of the past. Businesses who are contemplating a telephone system and/or phone service change should avoid traditional phone service over copper cables as it has become obsolete for several reasons, including cost. Current cutting-edge phone system solutions and service are the way to go. These cutting-edge solutions almost always involve Voice Over IP (VoIP) technology.

So, the question is no longer “is VoIP right for my business?”. The question is instead “what configuration of VoIP is most cost effective and the best fit for my business?”.

In the Cloud (hosted) VoIP Phone System Solution illustrated in this podcast, there is no traditional phone company that is a part of the phone system and service solution. This diagram illustrates the public internet as the means of connectivity to a cloud telephone system solution offered by Univerge Blue Cloud Services by NEC. The features and programming of the telephone system applications resides in a data center, in NEC’s “cloud”. There is not a business telephone system that resides in the customer’s building illustrated by the darker shaded area at the bottom of the diagram. In this scenario, hardware on the customer’s premises is limited to a Router/Firewall, data switch(es), and VoIP phones.

For a successful deployment, it’s important to address points of failure that can cause poor phone quality and internet security breaches:

The company’s data switch(es) should provide Power over Ethernet (PoE) and Quality of Service (QoS) to insure quality phone calls.
The company’s router/firewall is also important regarding the quality of phone calls and for protection to guard against data security breaches which have substantially increased in recent years.
The internet connection itself is also a potential weak link or point of failure because not all internet connections are equally reliable to facilitate quality phone calls. ServiceMark Telecom goes way beyond conducting a simple internet speed and ping test which only measures the quality during a snapshot in time. ServiceMark installs a diagnostic tool that simulates over 1,000 phone calls through NEC’s Cloud Services during a minimum one-week test. If there was any degradation of any of the over 1,000 simultaneous phone calls, ServiceMark will address the problem before the implementation of a cloud-based VoIP solution. This has resulted in “0” intermitted call quality problems with any of our cloud-based customers!

A Cloud (Hosted) VoIP Solution has proven to be the best fit for the following types of ServiceMark customers:

Customers with less than 5 phones.
Customers with multiple locations that wish to be tied into one phone system, especially if most of the multiple locations are small offices.
Customers that wish to deploy a full featured phone extension that resides on smart phones for mobile workers.
Call centers (or contact centers) that are not only making and receiving phone calls, but also incorporate other forms of communication such as chat, email, texting, and social media.

In order to determine which VoIP solution is the “best fit” and most cost effective for a business, ServiceMark has developed a Total Cost of Ownership tool, which compares multiple solutions, and calculates the total cost of ownership over 3, 5, 7, and 10 years. It’s common to compare a Cloud (Hosted) VoIP Phone System Solution to an On-Premise VoIP Phone System Solution Connected to VoIP “SIP Trunks”.

Businesses can call ServiceMark at 816-478-2000 or request a no-cost business phone system consultation by submitting the form on the right.

We take the time to educate business owners on multiple business phone system solution options, helping them determine, through the total cost of phone system ownership calculations, which option is most cost effective and the best fit for their business, employees and customers.

We Serve Businesses in the Greater Kansas City Area and Nationwide

ServiceMark Communications serves businesses located in the Kansas City Metro and surrounding areas, as well as businesses nationwide.

If your business is in need of a new business telephone system, upgrade, or support assistance, please contact us today! . Please call us at 816-478-2000 and press 2, or contact us us for a free, no obligation consultation.

Our Local Service Area for on-site installs includes:

Missouri:
Belton	Grandview	Liberty	Pleasant Valley
Blue Springs	Harrisonville	Lone Jack	Raymore
Buckner	Independence	Oak Grove	Raytown
Excelsior Springs	Kansas City, MO	Odessa	Riverside
Gladstone	Kearney	Platte City	Smithville
Grain Valley	Lee’s Summit	Pleasant Hill	Sugar Creek

Kansas:
Basehor	Lansing	Louisburg	Overland Park
Bonner Springs	Lawrence	Merriam	Paola
Desoto	Leavenworth	Mission	Roeland Park
Fairway	Leawood	Olathe	Shawnee
Kansas City, KS	Lenexa	Ottawa	Spring Hill

Client Testimonials

      EXCELLENT  
   Based on 22 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Tim Porter 
 
 
 
 Trustindex verifies that the original source of the review is Google. This team really knows their business. If you are looking for a solution that is designed specifically for your business, this is it. Bruce and his team handle everything from small businesses like mine, to multi-location setup. You will not find anyone more down-to-earth than here! Update 11/2023: Bruce and his team helped me as we outgrew a traditional phone system. He helped us to convert to NEC's Univerge Blue VoIP system. This system can do as little or as much as you want it to. It is perfect for a team who has different skill levels. This system allows you to work from anywhere you have internet access or just use a desk phone like we did 30 years ago. The Install was on time, as-scheduled, the training was thorough with recordings of our training, and follow up on the phone with my questions afterwards was easy. No attitude of "I told you" kind of tone, but a pleasant helpful manner to help me through my needs. I couldn't be happier!
  
 
      Posted on Google  
   
   D Edwards 
 
 
 
 Trustindex verifies that the original source of the review is Google. Our business still had Southwestern Bell & AT&T phone wiring from the 1980's and 1990's with our handsets at least 20 years old-way past time for an upgrade. We contacted ServiceMark to get "new phones" and from that first phone call the end of June, all new cabling in our building installed the end of August then going live on the new system the second week of September, it has been nothing but professionalism, everyone has been extremely friendly, attentive to detail and communication to make this overwhelming (to us anyway) transition very easy and a pleasurable experience. We would highly recommend ServiceMark for your business communication needs. Oh and if you would have an issue like we had one at 6am the other morning when the businessowner got to the store and it appeared that there was an outage, placed a service call and the issue was answered and fixed within 15 minutes!!! You just can't beat that!  Auto Color
  
 
      Posted on Google  
   
   Austin H. 
 
 
 
 Trustindex verifies that the original source of the review is Google. I am an on-site IT technician that is contracted to a school district. The school district was in need of a new phone system and decided to partner with ServiceMark. I have to say, they made the whole project super easy! They were amazing when it came to preparing for the project. The communication and collaboration was amazing! Top notch customer service all around. Everyone is very friendly and professional. I'd like to thank Marty, Patrick, Dave, Shelby, Jenny, Ryan and  Bruce. I look forward to continue working with everyone.
  
 
      Posted on Google  
   
   Emily Brockhaus 
 
 
 
 Trustindex verifies that the original source of the review is Google. Bruce, Shelby, Jenny and Marty have all been monumental in making our transition to a new phone system EASY and PAINLESS. This was a huge undertaking, but with their help and expertise we were able to roll out this project very smoothly.
  
 
      Posted on Google  
   
   Fawaz S 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great company with outstanding customer service. They have been managing our phones (150+ lines ) for a few years and just completed a project to move us to a cloud solution. On time, On budget (to the dime!), No surprises! Looking forward to continuing our long term partnership with them.
  
 
      Posted on Google  
   
   Mister Giggledrops 
 
 
 
 Trustindex verifies that the original source of the review is Google. Good group of people
  
 
      Posted on Google  
   
   Antony Ritho 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great
  
 
      Posted on Google  
   
   Andrew Morgan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Top notch! 10 stars
  
 
      Posted on Google  
   
   Laura Nennig 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent training and customer service. We've used Service Mark at our business for over 15 years and they've only continued to improve their technology, and features. I love that Jenny creates videos for training for us to review if there are features we need a refresher for or new staff to train on their phone system. They have a technician on call 24 hours a day and helped us when we upgraded a few months ago. We were never without our phones and someone can out on Saturday to help us use a new feature we didn't understand. I could not recommend hem enough!