Unified Communications

NEC Unified Communications (UC)

As of 2014, NEC made Unified Communications affordable for business of all sizes!

Prior to UC, our answer to everything was “I have a button for that”.  With UC, the telephone system solution usually involves a desk phone with fewer buttons complimented by the UC desktop application.  This application works like a smart phone which provides an improved end-user experience and increases efficiency and collaboration between employees.

Prior to UC...With UC...
We had speed dial lists. Callers could be automatically dialed by pressing a speed dial bin number or by accessing a dial by name directory which was a bit cumbersome from a plastic desk phone.Simply click and dial out of contacts
We had speed dial buttons for frequently dialed phone numbers. There were a limited number of buttons on the phone and they were not quick and easy to program.Frequently called people/numbers can be copied from contacts to a UC Speed Dial tab on your desktop computer (similar to favorites on a smart phone).
We manually dialed lots of numbersEasily hi-light dial any phone number on your computer screen.
We scrolled through Last Numbers Dialed or Incoming Caller ID one at a time on a desk phone display.UC includes a Call Log of Inbound and Outbound calls are easily viewed and dialed from your computer
We had keys programmed for co-workers to make it easy to press one button to call them, and the light on the key would indicate that they are on their phone. For larger customers users couldn’t see all co-workers because we ran out of buttons. (We called them DSS/BLF keys)We have Virtual Cubicles for all co-workers on your desktop computer which provide so much more such as:
• Picture of co-worker
• Name/ext. number of co-worker
• Light to indicate if they are busy
• Presence status such as…
o In the Office
o Out to Lunch
o In a Meeting
o In Virtual Office
o Out of Office
Intercom (calling another co-worker’s phone)Intercom plus Instant Message (IM) which provides effective collaboration between employees working both in and out of the office
Transfer to Cell PhoneMobile Extension extends office phone functionality to cell phones, and UC allows mobile employees to work in their Virtual Office so they don’t appear to be displaced from the office environment.
We had a message waiting light that flashed on a desk phone to notify user that they had new voice mail messages. User’s accessed messages and features from a phone which was cumbersome especially when checking for messages while out of the office.Voice mail messages appear as emails. . Users can easily see the name and telephone number in the email subject line and click on an audio attachment to listen to a voice mail message from a computer or smart phone.

 

A more in depth conversation and/or a hands-on experience in our conference/training room may be helpful to determine how your company can benefit from Unified Communications.  Please contact us at 816-478-2000 and press 2 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to learn more!