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Sound Masking

Reduce Unwanted Sounds and Distractions in Your Office Space

What is Sound Masking?

Sound masking is a technique that uses strategically placed, low-level background noise to reduce the intelligibility of speech and other sounds, improving privacy and reducing distractions in a space.  It’s not the same as noise cancelling technology.  While both sound masking and noise cancellation aim to reduce unwanted sounds, they do so in different ways. Noise cancellation actively cancels out specific sounds, while sound masking covers them up with a different sound.

How it works

Sound masking systems introduce a constant, non-distracting background sound, like a soft “whoosh” or a gentle hum, that covers up or masks unwanted sounds, particularly human speech.

Why it’s used

Privacy: It makes it harder for people to overhear conversations, protecting confidential information and promoting a sense of privacy.

Reduced Distractions: By masking background noise, sound masking can help improve focus and productivity in open offices and other spaces where distractions are common.

Improved Acoustics: It can help create a more balanced and comfortable acoustic environment, making a space feel less noisy and more pleasant.

 

ServiceMark Designs and Installs Sound Masking Solutions for Businesses

Although our primary focus with sound masking solutions is typically focused on call centers and open floor plan workspaces, we also offer sound masking solutions for other types of businesses who are looking to reduce unwanted sounds in the workplace. 

Sound Masking Can Benefit Call Centers in Several Ways:

  • Reducing noise distractions: Call centers are often located in open floor plans, which can create a noisy environment with multiple conversations happening at the same time. Sound masking can reduce the impact of these noises by adding a low-level ambient sound that blends with the background noise and makes it less noticeable. This can help agents focus better on their calls and reduce distractions that can affect their performance.
  • Increasing speech privacy:
    Call centers deal with sensitive information, and it’s important to protect the privacy of customers and agents alike. Sound masking can help by reducing the intelligibility of conversations and making it harder for an unintended audience to hear what’s being said. This can improve the overall confidentiality of calls and help agents feel more secure in their work environment.
  • Improving acoustic comfort:
    The constant drone of multiple conversations in a call center can create an uncomfortable environment for agents, leading to stress and fatigue. Sound masking can help by adding a pleasant, low-level sound that can create a more comfortable environment and reduce the negative impact of ambient noise.
  • Increasing productivity:
    By reducing distractions and improving acoustic comfort, sound masking can help agents focus on their work and be more productive. This can lead to faster call handling times, better customer service, and higher job satisfaction.

 

ServiceMark Recommends Lencore’s State of the Art Sound Masking Equipment

 

Lencor Silver Model AG47 Sound Masking

Model AG47

Lencore’s Silver AG47 model is ideally suited for small to medium-sized businesses with open office layouts, shared workspaces, or areas where speech privacy and noise control are crucial. It offers control flexibility, competitive pricing, and easy installation out-of-the-box. Its scalability ensures that businesses are future-proofed against evolving acoustic challenges.

  • Four independent channels for tailored volume and contour adjustment per channel
  • Green Sound™ with a pre-configured curve and contour for optimal sound quality
  • Handheld remote for convenient adjustments
  • Expansive coverage of up to 6000 square feet. per unit
  • Option to add music and paging
Lencor Silver Model G823525 Sound Masking

Model G623525

Lencore’s single, 2 RU rack mounted solution for small facilities replaces the bulky headend equipment previously associated with sound masking systems and incorporates four (4) channels that can be controlled with a remote control or wall plate (added cost). This system is out-of-the-box ready to be installed, powered up and connected to a variety of speaker types using standard category cable.

  • Multiple, random sound masking sources that produce a high quality, exceptionally comfortable sound to create speech privacy
  • A single device for operation and maintenance
  • 4 independent channels (for a total of 32 speakers)
  • Remote control for volume and contour adjustments
  • Optional wall plate controller available
    Works with any Lencore networked speaker
  • Expandable to the i.Net Enterprise solution

To discuss your network cabling project or Smart Hands in more detail, please contact us or call us at 816-478-2000 for a FREE Consultation!

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