Zoom Cloud-based Communications

Take Your Business to the Next Level

ZOOM Cloud-based Phone and Communications Solutions for Business

Zoom’s cloud-based VoIP Phone system is a feature-rich solution for businesses of all sizes.
ServiceMark Telecom is the Midwest’s Premiere Certified Partner for helping businesses implement the Zoom Video Communications, Inc. platform seamlessly into their daily operations.

Download Zoom Phone Overview

Zoom’s Cloud-based Phone System Features

Zoom Mobile and Desktop App: Communicating has never been more cutting edge, convenient and well designed. Zoom has designed a single, unified platform for phone calls, meetings, and team chats. The platform works on Windows, Apple MacOS, Apple iOS and Google Android devices.

Voicemail: Voicemail notifications and transcription make it super easy for users to manage their voicemail messages from any device.

Call Delegation: Improve incoming call efficiencies, assign administrative assistants’ privileges to make and/or receive calls on behalf of executives.

Whisper: Allows a user to speak privately to the person they are silently monitoring.

Presence: See when a contact is available before calling or transferring a call to them.

Desk Phone Support: ServiceMark supports Poly and Yealink business phones with Zoom VoIP Cloud Business Phone Services. Zoom also offers its own line desktop phone hardware.

Call Recording: On-demand, full time recording, transcription and playback options give users the ability to easily archive and retrieve phone conversations.

Call Hold: Easily place and retrieve calls on-hold from Zoom apps and supported desk phones.

Barge: A supervisor who is monitoring can enter the call, and the 3 parties can continue the conversation, uninterrupted.

Shared Line: A delegate can place a call on hold for a manager to visually recognize, select and retrieve.

Call Transfer: Easily route calls to the right person anytime, from anywhere, with supervised and blind transfer capabilities.

Salesforce Integration: For businesses using native Salesforce.com integration improves productivity with click-to-dial, screen pops, and automated call activity logging.

Elevate to Zoom Meeting: Seamlessly turn phone calls into virtual meetings without requiring participants to manually join using a separate meeting invite.

Takeover: A supervisor who is monitoring an enter the call and take over the conversation.

Shared Line Groups: Provide member endpoints with access to the group’s direct phone numbers and voicemail.

Call Forwarding: Redirect calls to internal users and external phone numbers using Zoom’s personal call handling rules.

Call Blocking: Users can manage personal call blacklists and automatically block unwanted calls.

Listen Monitoring: Allows users to silently monitor a call, such as an assistant taking notes for an executive.

Call Park: Place a call-in park and retrieve it from another Zoom Phone endpoint.

Business Application Integration: Zoom natively integrates with a variety of business applications to further enhance employee and customer communications.

Zoom Phone with AI Companion Overview

AI Companion Overview

Zoom Contact Center Overview

Please fill out a Request for a Free Consultation or give us a call at 816-478-2000 and we will be happy to help.

We Serve Businesses in the Greater Kansas City Area and Nationwide

ServiceMark Communications serves businesses located in the Kansas City Metro and surrounding areas, as well as businesses nationwide.

If your business is in need of a new business telephone system, upgrade, or support assistance, please contact us today! . Please call us at 816-478-2000 and press 2, or contact us us for a free, no obligation consultation.

Our Local Service Area for on-site installs includes:

Missouri:
Belton	Grandview	Liberty	Pleasant Valley
Blue Springs	Harrisonville	Lone Jack	Raymore
Buckner	Independence	Oak Grove	Raytown
Excelsior Springs	Kansas City, MO	Odessa	Riverside
Gladstone	Kearney	Platte City	Smithville
Grain Valley	Lee’s Summit	Pleasant Hill	Sugar Creek

Kansas:
Basehor	Lansing	Louisburg	Overland Park
Bonner Springs	Lawrence	Merriam	Paola
Desoto	Leavenworth	Mission	Roeland Park
Fairway	Leawood	Olathe	Shawnee
Kansas City, KS	Lenexa	Ottawa	Spring Hill

Client Testimonials

      EXCELLENT  
   Based on 22 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Tim Porter 
 
 
 
 Trustindex verifies that the original source of the review is Google. This team really knows their business. If you are looking for a solution that is designed specifically for your business, this is it. Bruce and his team handle everything from small businesses like mine, to multi-location setup. You will not find anyone more down-to-earth than here! Update 11/2023: Bruce and his team helped me as we outgrew a traditional phone system. He helped us to convert to NEC's Univerge Blue VoIP system. This system can do as little or as much as you want it to. It is perfect for a team who has different skill levels. This system allows you to work from anywhere you have internet access or just use a desk phone like we did 30 years ago. The Install was on time, as-scheduled, the training was thorough with recordings of our training, and follow up on the phone with my questions afterwards was easy. No attitude of "I told you" kind of tone, but a pleasant helpful manner to help me through my needs. I couldn't be happier!
  
 
      Posted on Google  
   
   D Edwards 
 
 
 
 Trustindex verifies that the original source of the review is Google. Our business still had Southwestern Bell & AT&T phone wiring from the 1980's and 1990's with our handsets at least 20 years old-way past time for an upgrade. We contacted ServiceMark to get "new phones" and from that first phone call the end of June, all new cabling in our building installed the end of August then going live on the new system the second week of September, it has been nothing but professionalism, everyone has been extremely friendly, attentive to detail and communication to make this overwhelming (to us anyway) transition very easy and a pleasurable experience. We would highly recommend ServiceMark for your business communication needs. Oh and if you would have an issue like we had one at 6am the other morning when the businessowner got to the store and it appeared that there was an outage, placed a service call and the issue was answered and fixed within 15 minutes!!! You just can't beat that!  Auto Color
  
 
      Posted on Google  
   
   Austin H. 
 
 
 
 Trustindex verifies that the original source of the review is Google. I am an on-site IT technician that is contracted to a school district. The school district was in need of a new phone system and decided to partner with ServiceMark. I have to say, they made the whole project super easy! They were amazing when it came to preparing for the project. The communication and collaboration was amazing! Top notch customer service all around. Everyone is very friendly and professional. I'd like to thank Marty, Patrick, Dave, Shelby, Jenny, Ryan and  Bruce. I look forward to continue working with everyone.
  
 
      Posted on Google  
   
   Emily Brockhaus 
 
 
 
 Trustindex verifies that the original source of the review is Google. Bruce, Shelby, Jenny and Marty have all been monumental in making our transition to a new phone system EASY and PAINLESS. This was a huge undertaking, but with their help and expertise we were able to roll out this project very smoothly.
  
 
      Posted on Google  
   
   Fawaz S 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great company with outstanding customer service. They have been managing our phones (150+ lines ) for a few years and just completed a project to move us to a cloud solution. On time, On budget (to the dime!), No surprises! Looking forward to continuing our long term partnership with them.
  
 
      Posted on Google  
   
   Mister Giggledrops 
 
 
 
 Trustindex verifies that the original source of the review is Google. Good group of people
  
 
      Posted on Google  
   
   Antony Ritho 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great
  
 
      Posted on Google  
   
   Andrew Morgan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Top notch! 10 stars
  
 
      Posted on Google  
   
   Laura Nennig 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent training and customer service. We've used Service Mark at our business for over 15 years and they've only continued to improve their technology, and features. I love that Jenny creates videos for training for us to review if there are features we need a refresher for or new staff to train on their phone system. They have a technician on call 24 hours a day and helped us when we upgraded a few months ago. We were never without our phones and someone can out on Saturday to help us use a new feature we didn't understand. I could not recommend hem enough!