ServiceMark understands that in today’s fast-paced business world, communication is more important than ever. Businesses need reliable, efficient, and flexible solutions to stay connected with teams, clients, and partners.

Intermedia UNITE, a comprehensive cloud-based communication platform, provides an all-in-one solution that empowers businesses to streamline their communication processes, enhance productivity, and stay ahead in a competitive market.

Here’s a closer look at the key advantages of how ServiceMark can set your business up for growth with Intermedia UNITE:

Intermedia UNITE Cloud-based Phone System Features

• Unified Communication in One Platform
  Intermedia UNITE integrates voice, video, messaging, email, and collaboration tools into a single platform. This unification allows employees to communicate seamlessly, whether they are in the office, working remotely, or on the go. By consolidating various communication methods into one easy-to-manage interface, businesses can reduce the complexity of managing multiple systems and improve overall efficiency.

• Scalability to Grow with Your Business
  As your business evolves, so do your communication needs. With Intermedia UNITE, you have the flexibility to scale your phone system and communication tools as your company grows. Whether you need to add new users, extend features, or increase call capacity, the platform can easily adapt without requiring significant investment in additional infrastructure or costly upgrades.

• Enhanced Mobility and Remote Work Capabilities
  One of the standout features of Intermedia UNITE is its ability to support remote and mobile work environments. Employees can make and receive calls, hold video conferences, and send messages from any device, anywhere with an internet connection. This level of mobility is crucial in today’s world, where hybrid and remote work setups are becoming the norm. UNITE enables businesses to maintain productivity and communication, regardless of location.

• Advanced Features at Your Fingertips
  Intermedia UNITE offers a wide range of advanced features that can help businesses optimize their communication efforts. Some of these include:

• • • • Call Routing & Auto Attendant: Automatically direct calls to the appropriate department or employee, ensuring smooth customer service.

      • Video Conferencing & Collaboration: Host high-quality video calls and collaborate with team members in real-time, promoting better teamwork and faster decision-making.
      • Call Analytics & Reporting: Gain insights into call performance and usage trends to help manage resources effectively and improve customer service.
      • Voicemail-to-Email: Receive voicemail messages directly in your email inbox, making it easier to stay on top of important communications.

• Cost Efficiency and Predictable Pricing
  One of the most attractive advantages of Intermedia UNITE is its cost-efficiency. Traditional phone systems often involve high upfront costs for hardware, installation, and ongoing maintenance. With Intermedia UNITE, businesses can move to a subscription-based model with predictable monthly pricing. This eliminates unexpected costs while providing businesses with access to enterprise-grade communication tools without breaking the bank.

• Enterprise-Grade Security and Reliability
  Security and reliability are paramount when it comes to business communications. Intermedia UNITE provides top-tier encryption, multi-layered security protocols, and compliance with major industry standards (such as HIPAA, GDPR, and others). This ensures that your communications remain secure and that your business can maintain compliance with regulatory requirements. Additionally, with Intermedia’s 99.999% uptime guarantee, businesses can rely on a service that minimizes downtime and keeps them connected at all times.

• Simplified IT Management
  Managing communication infrastructure can be time-consuming and complex. Intermedia UNITE simplifies IT management by offering an easy-to-use cloud-based admin console, where businesses can handle all aspects of their phone system, including user management, call routing, and troubleshooting, from a single location. Plus, Intermedia provides 24/7 support, ensuring that any issues are addressed quickly and efficiently without needing an in-house IT team.

• Seamless Integration with Business Tools
  Intermedia UNITE can integrate with a variety of popular business tools and platforms, such as Microsoft Teams, Salesforce, and other CRM systems. This integration helps centralize business operations and improves workflow by eliminating the need to switch between different applications. Employees can access communication tools and business data within a single interface, making their workday more productive and streamlined.

• Improved Customer Experience
  With features like call forwarding, call queuing, and customer support options, Intermedia UNITE can significantly enhance the customer experience. Whether your team is handling inbound calls, supporting clients via video chat, or collaborating with internal teams on customer issues, the platform ensures that communication is quick, reliable, and seamless. A positive customer experience often leads to increased customer satisfaction, loyalty, and growth.

Conclusion: A Future-Proof Communication Solution

Intermedia UNITE is more than just a cloud phone system; it’s a robust and future-proof communication platform that helps businesses modernize their operations and enhance team collaboration. By offering powerful features, scalability, security, and mobility, UNITE enables businesses of all sizes to communicate effectively and stay ahead of the competition. Whether you’re a small business looking for an affordable solution or a large enterprise seeking a comprehensive communication suite, Intermedia UNITE is the key to improving productivity, reducing costs, and fostering better business relationships.

Looking to explore Intermedia UNITE further for your business? Connect with ServiceMark to learn how we can help your business revolutionize your communication and collaboration.  Fill out a Request for a Free Consultation or give us a call at 816-478-2000 and we will be happy to help.

Intermedia UNITE Overview

Intermedia UNITE and Microsoft Teams Integration

We Serve Businesses in the Greater Kansas City Area and Nationwide

ServiceMark Communications serves businesses located in the Kansas City Metro and surrounding areas, as well as businesses nationwide.

If your business is in need of a new business telephone system, upgrade, or support assistance, please contact us today! . Please call us at 816-478-2000 and press 2, or contact us us for a free, no obligation consultation.

Our Local Service Area for on-site installs includes: