NEC Business Phone Systems

NEC is an Industry Leader in Business Communications

NEC Phone Systems

ServiceMark’s attention to detail during the planning, installation and implementation of NEC Business Telephone Systems ensures our customers expectations are met and exceeded. We take great pride in attention to detail and attention to our customers!

ServiceMark has been an NEC Dealer since 1995, and the relationship between the two companies has passed the test of time. NEC telephone systems fit the needs of a wide variety of businesses including small offices with a few phones to large multi-location customers with several thousand phones.

NEC Telephone Systems

NEC was founded in 1899, is a world-wide leader in telecommunications, and has been dedicated to the U.S. market since the 1960’s. The company’s annual revenues exceed $30 billion, and the company invests over $3 billion annually in research and development. NEC’s financial strength has enabled the company to be an innovative technology leader with over 48,000 patents world-wide, and is consistently one of the top recipients of U.S. patents for the last 10 years. When considering a business telephone system, NEC is an industry leader worthy of consideration.

Regardless the size of your business, NEC telephone systems offer technologies that if designed and implemented properly can save time and money and improve customer service. Technologies commonly discussed include:

Automated Attendant: If designed properly, an automated attendant can save time and improve customer service. ServiceMark’s president Bruce Gibbs has written an article about how to find another $30K or more per year with your telephone system and improve customer service. The article addresses common sense principles discovered during thousands of meetings for nearly three decades with Kansas City area businesses regarding the proper design of a telephone system.

Save Your Business Money:
“Find Another $30K a Year and Improve Customer Service with Your Phone System.”

Voice over IP (VoIP): All NEC products offered by ServiceMark are IP based communications servers that can be configured as a VoIP solution, or a traditional solution, or a combination of both VoIP and traditional based on which technology is the best fit. To learn more about VoIP and traditional technology and which technology is the best fit for you click here to view the article.

Computer Telephony Integration: Simply stated, computer telephony integration is the ability for telephone applications and computer applications to work together. Some of the most common computer telephony applications are as follows:
– Voice Mail Messages that appear as an e-mail in computers which also extend to smart phones for mobile employees.
– Electronic faxes that appear as an e-mail in computers and smart phones.
– Dial out of a database of a computer, or highlight a phone number in a document, e-mail or web page and click to make the call. Soft phones or attendant positions that reside as software on the computer.

Unified Communications:

As of 2014, NEC made Unified Communications affordable for business of all sizes!

Prior to UC, our answer to everything was “I have a button for that”. With UC, the telephone system solution usually involves a desk phone with fewer buttons complimented by the UC desktop application. This application works like a smart phone which provides an improved end-user experience and increases efficiency and collaboration between employees working in and out of the office. For more insight about Unified Communications click here.

Mobility Solutions

ServiceMark offers a variety of applications that empower a mobile work force.

Mobile Extension extends office phone functionality to cell phones
Voice Mail to Email gives voice mail messages the same attention to a mobile work force as email.
Unified Communications allows mobile employees to work remotely in their “Virtual Office” so they don’t appear to be displaced from the office environment.

Click mobility solutions to learn more!

To help our clients discover which technologies are relevant for their business and which technologies are not relevant, ServiceMark has developed a computer/telephony overview that visually illustrates traditional telephony, Voice over IP, and Computer/Telephony Integration. This overview has proven to be an effective tool to help customers clarify how best to configure a telephone and computer network.

We welcome the opportunity to discuss in further detail how you can realize cost savings, improve customer service, and help discover which technologies are relevant for your business. Please call us at 816-478-2000 and press 2, or e-mail us for a free, no obligation consultation.

NEC Products Supported by ServiceMark

ServiceMark is trained and certified on the following NEC telephone system products:

NEC SV8100 IP Communications Server
This system has been discontinued by NEC but ServiceMark Telecom continues to provide “best effort” service and support for the SV8100 phone system.

NEC SV9100 Communications Server
- DOWNLOAD SV9100 Brochure
- DOWNLOAD SV9100 Data Sheet
NEC SV2100 Robust Small Business Phone System Solution

NEC SV9300 IP Communications Server
- The SV9300 has a system capacity of over 2000 stations (extensions), and the extensions can be located in a single location or in multiple locations. As many as (256) SV8300 systems located in multiple offices can be networked together through VoIP technology.

ServiceMark is trained and certified on the following NEC voice mail products:

NEC Unified Communication Software
NEC InMail
NEC IntraMail
- The InMail and IntraMail voice mail products are cost effective and extremely reliable solutions for small and medium sized business.
NEC UM8000
NEC UX Mail

The UM8000 and UX Mail voice mail products provide Unified Messaging. In summary, Unified Messaging provides the ability for voice mail messages and fax messages to appear in the inbox of computers and smart mobile phones.

ServiceMark is committed to maintaining previous generations of NEC telephone system products which include the following:

NEC Aspire
NEC i-Series (formerly Nitsuko i-Series)

We welcome the opportunity to discuss in further detail how you can realize cost savings, improve customer service, and help discover which technologies are relevant for your business. Please call us at 816-478-2000 and press 2, or e-mail us for a free, no obligation consultation.

NEC Phone System Case Studies

Client Testimonials

      EXCELLENT  
   Based on 22 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Tim Porter 
 
 
 
 Trustindex verifies that the original source of the review is Google. This team really knows their business. If you are looking for a solution that is designed specifically for your business, this is it. Bruce and his team handle everything from small businesses like mine, to multi-location setup. You will not find anyone more down-to-earth than here! Update 11/2023: Bruce and his team helped me as we outgrew a traditional phone system. He helped us to convert to NEC's Univerge Blue VoIP system. This system can do as little or as much as you want it to. It is perfect for a team who has different skill levels. This system allows you to work from anywhere you have internet access or just use a desk phone like we did 30 years ago. The Install was on time, as-scheduled, the training was thorough with recordings of our training, and follow up on the phone with my questions afterwards was easy. No attitude of "I told you" kind of tone, but a pleasant helpful manner to help me through my needs. I couldn't be happier!
  
 
      Posted on Google  
   
   D Edwards 
 
 
 
 Trustindex verifies that the original source of the review is Google. Our business still had Southwestern Bell & AT&T phone wiring from the 1980's and 1990's with our handsets at least 20 years old-way past time for an upgrade. We contacted ServiceMark to get "new phones" and from that first phone call the end of June, all new cabling in our building installed the end of August then going live on the new system the second week of September, it has been nothing but professionalism, everyone has been extremely friendly, attentive to detail and communication to make this overwhelming (to us anyway) transition very easy and a pleasurable experience. We would highly recommend ServiceMark for your business communication needs. Oh and if you would have an issue like we had one at 6am the other morning when the businessowner got to the store and it appeared that there was an outage, placed a service call and the issue was answered and fixed within 15 minutes!!! You just can't beat that!  Auto Color
  
 
      Posted on Google  
   
   Austin H. 
 
 
 
 Trustindex verifies that the original source of the review is Google. I am an on-site IT technician that is contracted to a school district. The school district was in need of a new phone system and decided to partner with ServiceMark. I have to say, they made the whole project super easy! They were amazing when it came to preparing for the project. The communication and collaboration was amazing! Top notch customer service all around. Everyone is very friendly and professional. I'd like to thank Marty, Patrick, Dave, Shelby, Jenny, Ryan and  Bruce. I look forward to continue working with everyone.
  
 
      Posted on Google  
   
   Emily Brockhaus 
 
 
 
 Trustindex verifies that the original source of the review is Google. Bruce, Shelby, Jenny and Marty have all been monumental in making our transition to a new phone system EASY and PAINLESS. This was a huge undertaking, but with their help and expertise we were able to roll out this project very smoothly.
  
 
      Posted on Google  
   
   Fawaz S 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great company with outstanding customer service. They have been managing our phones (150+ lines ) for a few years and just completed a project to move us to a cloud solution. On time, On budget (to the dime!), No surprises! Looking forward to continuing our long term partnership with them.
  
 
      Posted on Google  
   
   Mister Giggledrops 
 
 
 
 Trustindex verifies that the original source of the review is Google. Good group of people
  
 
      Posted on Google  
   
   Antony Ritho 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great
  
 
      Posted on Google  
   
   Andrew Morgan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Top notch! 10 stars
  
 
      Posted on Google  
   
   Laura Nennig 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent training and customer service. We've used Service Mark at our business for over 15 years and they've only continued to improve their technology, and features. I love that Jenny creates videos for training for us to review if there are features we need a refresher for or new staff to train on their phone system. They have a technician on call 24 hours a day and helped us when we upgraded a few months ago. We were never without our phones and someone can out on Saturday to help us use a new feature we didn't understand. I could not recommend hem enough!

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