NEC UNIVERGE BLUE

Business Cloud-Based Phone System

UNIVERGE BLUE NEC’s Business Cloud-Based Phone System

ServiceMark Telecom, a Lighthouse Associate for NEC, provides NEC UNIVERGE BLUE cloud based phone systems.

UNIVERGE BLUE Business Cloud Services by NEC offers big enterprise technology to businesses of all sizes. UNIVERGE BLUE offers more flexibility when picking a “Hosted” or “Cloud” based phone system.

Hosted or Cloud based phone systems are often also referred to as:

• Hosted Voice Over IP (VoIP) Phone System
• Virtual VoIP Phone System
• Cloud Based VoIP Phone System
• Hosted PBX (Private Branch Exchange)
• Cloud PBX (Private Branch Exchange)
• Unified Communications as a Service (UCaaS)

Why is ServiceMark Telecom offering Univerge Blue Cloud Phone Systems from NEC?

Univerge Blue Cloud Phone Systems from NEC satisfies ServiceMark’s objection of a lack of concern for quality and reliability of connectivity of other cloud offerings.

Quality and Reliability of Connectivity.

ServiceMark has a rich history of installing reliable on-premises NEC phone system to phone service that works close to 99.999% of the time, and we’re concerned about poor call quality over best effort internet connections. After we install a solution, we actually want it to work!

Generally speaking, VoIP cloud providers don’t want to even talk about the quality of connections. For an example, at the time Bruce Gibbs (president of ServiceMark Telecom) was interviewed for a podcast with NEC, Bruce conducted a Google search of “Cloud vs. On Premises Phone Systems”. After reviewing 9 articles that appeared first, there was only brief mention buried in one article about even questioning the quality of a customer’s internet connection as a means of connectivity to the cloud phone service. It appears that other providers are so eager to sell the customer and gobble up market share without doing their due diligence to determine if the service will actually work over the customer’s internet connection. Generally speaking the churn rate of unhappy customers that have tried other cloud providers is unacceptable, and ServiceMark has worked with many of these customers that have had ServiceMark replace their failed cloud experiment.

NEC and ServiceMark’s concern for quality and reliability is different than other cloud providers. NEC won’t even proceed with the installation of the cloud phone system solution until ServiceMark installs a diagnostic tool that measures the quality of a customer’s internet connection as a means of connectivity to NEC’s UNIVERGE BLUE cloud-based telephone system. This diagnostic tool is installed at the customer’s place of business for a minimum of a week while it collects diagnostic information. Information is obtained by the tool placing internet based phone calls from the customer’s premises to NEC’s UNIVERGE BLUE cloud-based telephone system to determine if a customer’s internet connection provides the stability to maintain high call quality. After testing is complete, ServiceMark shares a diagnostic report with the customer. In contrast to other cloud providers, NEC has NO CHURN OF ANY UNHAPPY CUSTOMERS that have installed a cloud phone system solution using NEC Cloud Services.

Cloud-Based Phone System vs. On Premises Phone System…What’s right for your business?

Bruce Gibbs, President of ServiceMark Telecom produced a video that presents an honest common sense approach to explore hosted cloud based telephone systems versus on-premises telephone systems. Viewing the video is a good place to start your investigation. Also, NEC interviewed Bruce Gibbs and launched a podcast. It would be helpful to listen to the podcast to learn more about UNIVERGEBLUE Business Cloud Services by NEC, and the strength of the partnership between ServiceMark Telecom and NEC. Also, a no cost consultation can provide a more in depth analysis of capabilities and cost of cloud vs. on premises phone systems.

At ServiceMark, we are strong proponents of hosted, cloud based telephone system solutions. We are also proponents of on-premises telephone systems. We are not advocates of technology for technology sake. At ServiceMark, we’ll provide a honest, common sense approach to help you discover the technology that is the best fit for your business.

Please contact us at 816-478-2000 or sales@servicemark.net to schedule a no cost consultation to determine what is best for you!

Client Testimonials

      EXCELLENT  
   Based on 22 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Tim Porter 
 
 
 
 Trustindex verifies that the original source of the review is Google. This team really knows their business. If you are looking for a solution that is designed specifically for your business, this is it. Bruce and his team handle everything from small businesses like mine, to multi-location setup. You will not find anyone more down-to-earth than here! Update 11/2023: Bruce and his team helped me as we outgrew a traditional phone system. He helped us to convert to NEC's Univerge Blue VoIP system. This system can do as little or as much as you want it to. It is perfect for a team who has different skill levels. This system allows you to work from anywhere you have internet access or just use a desk phone like we did 30 years ago. The Install was on time, as-scheduled, the training was thorough with recordings of our training, and follow up on the phone with my questions afterwards was easy. No attitude of "I told you" kind of tone, but a pleasant helpful manner to help me through my needs. I couldn't be happier!
  
 
      Posted on Google  
   
   D Edwards 
 
 
 
 Trustindex verifies that the original source of the review is Google. Our business still had Southwestern Bell & AT&T phone wiring from the 1980's and 1990's with our handsets at least 20 years old-way past time for an upgrade. We contacted ServiceMark to get "new phones" and from that first phone call the end of June, all new cabling in our building installed the end of August then going live on the new system the second week of September, it has been nothing but professionalism, everyone has been extremely friendly, attentive to detail and communication to make this overwhelming (to us anyway) transition very easy and a pleasurable experience. We would highly recommend ServiceMark for your business communication needs. Oh and if you would have an issue like we had one at 6am the other morning when the businessowner got to the store and it appeared that there was an outage, placed a service call and the issue was answered and fixed within 15 minutes!!! You just can't beat that!  Auto Color
  
 
      Posted on Google  
   
   Austin H. 
 
 
 
 Trustindex verifies that the original source of the review is Google. I am an on-site IT technician that is contracted to a school district. The school district was in need of a new phone system and decided to partner with ServiceMark. I have to say, they made the whole project super easy! They were amazing when it came to preparing for the project. The communication and collaboration was amazing! Top notch customer service all around. Everyone is very friendly and professional. I'd like to thank Marty, Patrick, Dave, Shelby, Jenny, Ryan and  Bruce. I look forward to continue working with everyone.
  
 
      Posted on Google  
   
   Emily Brockhaus 
 
 
 
 Trustindex verifies that the original source of the review is Google. Bruce, Shelby, Jenny and Marty have all been monumental in making our transition to a new phone system EASY and PAINLESS. This was a huge undertaking, but with their help and expertise we were able to roll out this project very smoothly.
  
 
      Posted on Google  
   
   Fawaz S 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great company with outstanding customer service. They have been managing our phones (150+ lines ) for a few years and just completed a project to move us to a cloud solution. On time, On budget (to the dime!), No surprises! Looking forward to continuing our long term partnership with them.
  
 
      Posted on Google  
   
   Mister Giggledrops 
 
 
 
 Trustindex verifies that the original source of the review is Google. Good group of people
  
 
      Posted on Google  
   
   Antony Ritho 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great
  
 
      Posted on Google  
   
   Andrew Morgan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Top notch! 10 stars
  
 
      Posted on Google  
   
   Laura Nennig 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent training and customer service. We've used Service Mark at our business for over 15 years and they've only continued to improve their technology, and features. I love that Jenny creates videos for training for us to review if there are features we need a refresher for or new staff to train on their phone system. They have a technician on call 24 hours a day and helped us when we upgraded a few months ago. We were never without our phones and someone can out on Saturday to help us use a new feature we didn't understand. I could not recommend hem enough!