Which Voip Phone System Option is the Right One for Your Business?

Provide Your Business with the Best Call Quality, Features and Value Over Time

Its not an easy question to answer right off the bat, there is much to consider before investing in a new or upgraded VoIP business phone system.

Most business owners/decision makers don’t have a lot of spare time on their hands to research all of the VoIP business phone system options on the market today. There is also the big question of which option is truly the best fit for your business. Not all brands, models and system configurations are equal, it can be a daunting task just to understand the differences let alone determine which phone system is going to provide your business with the best call quality, features and value over time.

ServiceMark has helped to take the guess work out of things with easy to understand definitions of the most common VoIP business phone system configuration options. We provide you with unbiased information that will help guide you towards the phone system that is the best fit for your business, employees and clients.

We help business owners make informed PHONE SYSTEM decisions!
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Option One: Full Cloud VoIP Phone System Configuration

With the Cloud (hosted) VoIP Phone System Solution there is no traditional phone company that is a part of the phone system and service solution. The public internet provides the connectivity to a cloud telephone system solution (ServiceMark Telecom offers Univerge Blue Cloud Services by NEC). The features and programming of the telephone system applications also reside in the “cloud”. There is no on-premise business telephone system that resides in the customer’s building. In this scenario, hardware on the customer’s premises is limited to a Router/Firewall, data switch(es), and VoIP phones.

For a successful deployment, it’s important to address points of failure that can cause poor phone quality and internet security breaches.

LEARN MORE ABOUT THIS OPTION

Option Two: Hybrid On-premise traditional VoIP (cloud hosted) Phone System Configuration

Due to the reliability of some internet connections, it is now commonplace to install an On-Premise VoIP Phone System that is connected to VoIP “SIP Trunks”. With this configuration there is no traditional phone company that is a part of the phone system and service solution. The public internet provides the connectivity to “SIP Trunks” (in our case, ServiceMark provides “SIP Trunks” through it’s NEC Cloud Services). The phone system features and programming reside in the VoIP Business Telephone System that is located on the customer’s premises (commonly referred to as an on-premise VoIP phone system).

For a successful deployment, it’s important to address points of failure that can cause poor phone quality and internet security breaches.

LEARN MORE ABOUT THIS OPTION

Option Three: On-Premise Traditional VoIP Phone System Configuration

In this configuration, the solution involves a Voice/Data Provider. The names associated with Voice/Data providers include big traditional phone companies like AT&T, Consolidated Communications, Windstream, Spectrum, and CenturyLink. These well-known phone companies provide telephone service utilizing VoIP technology via “SIP Trunks”, which interface with a VoIP telephone system with features and functionality that reside “on-premise” on the company’s data network. A VoIP phone that is connected to a data jack, flows through a data switch, through the Voice/Data Provider’s Hardware, through the Voice/Data Provider’s Network, and out to the Public Switched Telephone Network (PSTN) to complete the phone call.

For a successful deployment, it’s important to address points of failure that can cause poor phone quality and internet security breaches.

LEARN MORE ABOUT THIS OPTION

Client Testimonials

      EXCELLENT  
   Based on 22 reviews 
    
 
 
 
   
 
 
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   Tim Porter 
 
 
 
 Trustindex verifies that the original source of the review is Google. This team really knows their business. If you are looking for a solution that is designed specifically for your business, this is it. Bruce and his team handle everything from small businesses like mine, to multi-location setup. You will not find anyone more down-to-earth than here! Update 11/2023: Bruce and his team helped me as we outgrew a traditional phone system. He helped us to convert to NEC's Univerge Blue VoIP system. This system can do as little or as much as you want it to. It is perfect for a team who has different skill levels. This system allows you to work from anywhere you have internet access or just use a desk phone like we did 30 years ago. The Install was on time, as-scheduled, the training was thorough with recordings of our training, and follow up on the phone with my questions afterwards was easy. No attitude of "I told you" kind of tone, but a pleasant helpful manner to help me through my needs. I couldn't be happier!
  
 
      Posted on Google  
   
   D Edwards 
 
 
 
 Trustindex verifies that the original source of the review is Google. Our business still had Southwestern Bell & AT&T phone wiring from the 1980's and 1990's with our handsets at least 20 years old-way past time for an upgrade. We contacted ServiceMark to get "new phones" and from that first phone call the end of June, all new cabling in our building installed the end of August then going live on the new system the second week of September, it has been nothing but professionalism, everyone has been extremely friendly, attentive to detail and communication to make this overwhelming (to us anyway) transition very easy and a pleasurable experience. We would highly recommend ServiceMark for your business communication needs. Oh and if you would have an issue like we had one at 6am the other morning when the businessowner got to the store and it appeared that there was an outage, placed a service call and the issue was answered and fixed within 15 minutes!!! You just can't beat that!  Auto Color
  
 
      Posted on Google  
   
   Austin H. 
 
 
 
 Trustindex verifies that the original source of the review is Google. I am an on-site IT technician that is contracted to a school district. The school district was in need of a new phone system and decided to partner with ServiceMark. I have to say, they made the whole project super easy! They were amazing when it came to preparing for the project. The communication and collaboration was amazing! Top notch customer service all around. Everyone is very friendly and professional. I'd like to thank Marty, Patrick, Dave, Shelby, Jenny, Ryan and  Bruce. I look forward to continue working with everyone.
  
 
      Posted on Google  
   
   Emily Brockhaus 
 
 
 
 Trustindex verifies that the original source of the review is Google. Bruce, Shelby, Jenny and Marty have all been monumental in making our transition to a new phone system EASY and PAINLESS. This was a huge undertaking, but with their help and expertise we were able to roll out this project very smoothly.
  
 
      Posted on Google  
   
   Fawaz S 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great company with outstanding customer service. They have been managing our phones (150+ lines ) for a few years and just completed a project to move us to a cloud solution. On time, On budget (to the dime!), No surprises! Looking forward to continuing our long term partnership with them.
  
 
      Posted on Google  
   
   Mister Giggledrops 
 
 
 
 Trustindex verifies that the original source of the review is Google. Good group of people
  
 
      Posted on Google  
   
   Antony Ritho 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great
  
 
      Posted on Google  
   
   Andrew Morgan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Top notch! 10 stars
  
 
      Posted on Google  
   
   Laura Nennig 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent training and customer service. We've used Service Mark at our business for over 15 years and they've only continued to improve their technology, and features. I love that Jenny creates videos for training for us to review if there are features we need a refresher for or new staff to train on their phone system. They have a technician on call 24 hours a day and helped us when we upgraded a few months ago. We were never without our phones and someone can out on Saturday to help us use a new feature we didn't understand. I could not recommend hem enough!