Podcast Series

Business Telephone System Solutions for City Municipalities

In this podcast Bruce Gibbs, President of ServiceMark Telecom, visits with Kevin Self, Captain with the City of Mission Police Department. The podcast will center around how ServiceMark Telecom helped the City of Mission update their phone system to take advantage of cutting edge communications technology.

How did servicemark compare to other vendors that submitted telephone system proposals?

Captain Self: Cost was certainly a consideration, ServiceMark provided a very competitive R.F.P in that regard. The other point of note, ServiceMark was the ONLY company to submit that hit ALL Points of concern that we had asked for in terms of capabilities and solutions.

The R.F.P process was something new to me. However the plan that ServiceMark submitted was clear, concise, and easy to understand – even to a layman.

CUSTOMER SERVICE
TRAINING
INSTALLATION

All were covered, everything we asked for – ServiceMark delivered.

What were the specific pain points that prompted the city of mission to look into a new/upgraded phone system solution?

Captain Self: The system that we had in place was quickly aging and antiquated. We lacked the necessary capabilities for users to have the functionality to effectively perform their job.

Project management and training is critical, How Did Servicemark telecom perform?

Captain Self: Much like the rest of the process…exceptional!

Jenny was the right person to perform that training, she has a wonderful personality and she knows the product in-and-out.

Because our city & situation was unique, coordinating training was an immense undertaking. For the on-site training, Jenny was just as attentive to the smaller groups as she was the larger. Again, clear, concise, to the point – Jenny understood everything we needed out of the application.

We were provided links to training videos, which we found invaluable during the entire process. If guidance or instruction was needed, we were able to consult the many training videos – providing step-by-step walkthroughs of many processes. It was Seamless!

It’s been over a year since servicemark telecom installed the new phone system. Has servicemark telecom provided good follow-up customer service?

Captain Self: That aspect is probably what continues to amaze us the most! Often in the past we’ll purchase something – and after the installation the company is absent and there is no longer service available.

ServiceMark has continued to provide the highest level of service, both customer and telephone. We have yet to encounter an issue that has not been met with either a solution or with proper guidance within the next 24 hours. There really have been no “growing pains”, ServiceMark has been a joy to work with – from a customer service standpoint, from a planning standpoint. Everyone at ServiceMark is willing to listen.

Client Testimonials

      EXCELLENT  
   Based on 22 reviews 
    
 
 
 
   
 
 
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   Tim Porter 
 
 
 
 Trustindex verifies that the original source of the review is Google. This team really knows their business. If you are looking for a solution that is designed specifically for your business, this is it. Bruce and his team handle everything from small businesses like mine, to multi-location setup. You will not find anyone more down-to-earth than here! Update 11/2023: Bruce and his team helped me as we outgrew a traditional phone system. He helped us to convert to NEC's Univerge Blue VoIP system. This system can do as little or as much as you want it to. It is perfect for a team who has different skill levels. This system allows you to work from anywhere you have internet access or just use a desk phone like we did 30 years ago. The Install was on time, as-scheduled, the training was thorough with recordings of our training, and follow up on the phone with my questions afterwards was easy. No attitude of "I told you" kind of tone, but a pleasant helpful manner to help me through my needs. I couldn't be happier!
  
 
      Posted on Google  
   
   D Edwards 
 
 
 
 Trustindex verifies that the original source of the review is Google. Our business still had Southwestern Bell & AT&T phone wiring from the 1980's and 1990's with our handsets at least 20 years old-way past time for an upgrade. We contacted ServiceMark to get "new phones" and from that first phone call the end of June, all new cabling in our building installed the end of August then going live on the new system the second week of September, it has been nothing but professionalism, everyone has been extremely friendly, attentive to detail and communication to make this overwhelming (to us anyway) transition very easy and a pleasurable experience. We would highly recommend ServiceMark for your business communication needs. Oh and if you would have an issue like we had one at 6am the other morning when the businessowner got to the store and it appeared that there was an outage, placed a service call and the issue was answered and fixed within 15 minutes!!! You just can't beat that!  Auto Color
  
 
      Posted on Google  
   
   Austin H. 
 
 
 
 Trustindex verifies that the original source of the review is Google. I am an on-site IT technician that is contracted to a school district. The school district was in need of a new phone system and decided to partner with ServiceMark. I have to say, they made the whole project super easy! They were amazing when it came to preparing for the project. The communication and collaboration was amazing! Top notch customer service all around. Everyone is very friendly and professional. I'd like to thank Marty, Patrick, Dave, Shelby, Jenny, Ryan and  Bruce. I look forward to continue working with everyone.
  
 
      Posted on Google  
   
   Emily Brockhaus 
 
 
 
 Trustindex verifies that the original source of the review is Google. Bruce, Shelby, Jenny and Marty have all been monumental in making our transition to a new phone system EASY and PAINLESS. This was a huge undertaking, but with their help and expertise we were able to roll out this project very smoothly.
  
 
      Posted on Google  
   
   Fawaz S 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great company with outstanding customer service. They have been managing our phones (150+ lines ) for a few years and just completed a project to move us to a cloud solution. On time, On budget (to the dime!), No surprises! Looking forward to continuing our long term partnership with them.
  
 
      Posted on Google  
   
   Mister Giggledrops 
 
 
 
 Trustindex verifies that the original source of the review is Google. Good group of people
  
 
      Posted on Google  
   
   Antony Ritho 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great
  
 
      Posted on Google  
   
   Andrew Morgan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Top notch! 10 stars
  
 
      Posted on Google  
   
   Laura Nennig 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent training and customer service. We've used Service Mark at our business for over 15 years and they've only continued to improve their technology, and features. I love that Jenny creates videos for training for us to review if there are features we need a refresher for or new staff to train on their phone system. They have a technician on call 24 hours a day and helped us when we upgraded a few months ago. We were never without our phones and someone can out on Saturday to help us use a new feature we didn't understand. I could not recommend hem enough!