NEC Mobility Solutions

ServiceMark offers a variety of applications that empower a mobile work force.

  • Mobile Extension extends office phone functionality to cell phones.
  • Voice Mail to Email gives voice mail messages the same attention to a mobile work force as email.
  • Unified Communications allows mobile employees to work remotely in their “Virtual Office” so they don’t appear to be displaced from the office environment.

 

Mobile Extension extends office phone functionality to cell phones.  Here’s how it works.

  • A workers desk phone and cell phone rings simultaneously. (Or for workers that are always mobile they don’t have to have a desk phone.)
  • While on a mobile extension call, the mobile worker can transfer the call from their cell phone to another co-worker.
  • Mobile workers can make outbound calls through the office phone system, and the outbound Caller ID reflects the phone number of the office (instead of the mobile worker’s cell phone number)

Voice mail messages appear as emails. 

  • Users can easily see the name and telephone number in the email subject line and click on an audio attachment to listen to a voice mail message from a computer or smart phone. If you have ever opened an email, you already know how it works!

 

Unified Communications allows mobile employees to work remotely in their “Virtual Office” so they don’t appear to be displaced from the office environment.  Benefits of Unified Communications for employees on the run are as follows:

  • “Virtual Cubicles” appear for all co-workers on your laptop computer which include:
    • Picture of co-worker
    • Name/ext. number of co-worker
    • Light to indicate if they are busy
    • Presence status such as…
      • In the Office
      • Out to Lunch
      • In a Meeting
      • In Virtual Office
      • Out of Office
    • While you’re in front of your computer and out of the office, ServiceMark recommends an “In Virtual Office” presence setting which tells all of your co-workers that you are in front of your computer with UC and mobile extension turned on. You are virtually in the office!
    • Quick Message and Instant Message capabilities allows for quick and efficient collaboration with other employees.

 

ServiceMark can conveniently come to your office and provide a live demonstration and hands-on experience of these mobility solutions in your office.  Please contact us at 816-478-2000 and press 2 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to learn more!